Published 3 years ago
It's Your Bill. But Better.
What has changed on the bill?
Your bill has been redesigned with bright and colourful graphics. The new format makes it easy to read and locate your account information and billing summary. It also provides a clear snapshot of your energy use. These changes are part of our commitment to ensure you can easily view and manage your utility bill.
Learn more about your new bill format here.
Who do I contact if I have questions about my usage?
If you have questions about your usage, we are here to help. Please contact our Customer Care Centre at 1-866-449-4423 or email CustomerCare@metergysolutions.com.
Can I pay my bill using my credit card?
Starting this summer, we will offer our customers flexible payment options, including pre-authorized payment and credit card, through our Customer Portal. If you are not already a registered user on our Customer Portal, please visit our registration page. You will need the following to set up your account:
- Your account number
- Your Bill ID (located in the lower right portion of your bill next to your Account Number)
If you are a new customer and have not received your new bill or a CVN or cannot locate the above information, we are here to help. Please contact our Customer Care Centre at 1-866-449-4423 or email CustomerCare@metergysolutions.com.
How do I change my payment option?
If you are already a registered user on our Customer Portal, please visit MyMetergySolutions.com to change your payment option. If you are not registered user on our Customer Portal, please contact our Customer Care Centre at 1-866-449-4423. We would be happy to help you make this change to your account.
You will need your account number to confirm your account and update your payment information. This can be found on the top righthand corner of your most recent bill.
Who should I contact if I have questions or want to share my feedback about the new bill?
We love feedback! It helps us ensure we are delivering the best customer experience.
If you have any questions or would like to share some feedback with us, please contact our Customer Care Centre at 1-866-449-4423 or email CustomerCare@metergysolutions.com.