Dear Valued Customer,

A potential Canada Post strike is expected to begin on May 22, 2025, which may delay the delivery of mailed bills. 

To avoid late payment charges, we recommend switching to paperless billing. Regardless of delivery delays, all customers are responsible for paying their bills by the due date. 

If you receive paper bills, switching to e-billing ensures you receive your statement on time—and helps you avoid the $2.10/month paper billing fee. 

How to Switch to Paperless Billing: 

1. Log in to your account at mymetergysolutions.com 
2. Go to My Account and scroll to the Billing Services section 
3. Click Paperless Billing and follow the prompts to activate 

Make Your Payments Worry-free:  
 
If you haven’t already, sign up for pre-authorized payments to ensure your bills are paid on time, every time—no matter what.  

1. Log in to your MyMetergy account at mymetergysolutions.com.  

2. Go to My Account and scroll to the Billing Services section.  

3. Click AutoPay and follow the prompts to activate. 

Thank you for your attention to this matter.