If your question wasn't answered in our help section, please feel free to contact us directly.

1. Online

   We recommend contacting us using our online form, which will automatically direct your inquiry to the appropriate department and include your account information for reference (if you are logged in).

2. E-mail

   Please include your account information. We typically respond to e-mail inquiries within one business day.

   • Metergy Solutions Inc.
     CustomerCare@metergysolutions.com

3. Phone

   Electricity, Water & Thermal Sub-metering

   • 1-866-449-4423
   • International: 1-416-649-1968
   • Regular Hours of Operation
   • Monday to Friday, 8:00 AM – 6:00 PM ET
   • Emergency Response Hotline
   • 1-866-449-4423
   • Open 24/7

4. Mail

   Please address all mail to one of the following addresses:

   • Metergy Solutions Inc. -
     Customer Care Centre
     Metergy Solutions Inc.
     Customer Care Centre
     PO Box 4638, Station A
     Toronto, ON M5W 5C7
     Fax: 1-416-649-1969
   • Metergy Solutions Inc. -
     Payment Centre
     Metergy Solutions Inc.
     C/O T10504
     PO Box 4388, Station A
     Toronto, ON M5W 3S1
     
   If paying by mail: Please note that we are not responsible for payments received late due to postal delays. To avoid the possibility of a late payment charge, we recommend using one of the alternative payment options or allowing at least 5 business days for delivery.