Help
The items below are designed to answer any questions you have about your bill, your rates, how to make a payment, and the reports found on this site. If you have any further questions, feel free to call our Customer Care Centre at 1-866-449-4423.
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Reading my bill
See our interactive bill example to find out more about your bill.
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Understanding rates and charges
Get information on the charges and fees that can appear on your bill and what they mean.
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Making payments
Find out how to pay your bill and how soon it will be processed.
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Consumption charts/reports
For customers who want to understand more about the consumption (usage) information, where it comes from, and how to make the best use of the information.
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Energy saving tips
Tips on how to conserve energy and lower your bill.